OpenText Webinar | Client Experience
Optimize your customer communications omnichannel
Tuesday 19 May 2020 at 11:00 am
Today each employee plays an important role in the creation and dissemination of customer communications. In this age of omnichannel and personalised communications, guaranteeing the consistency of external documents with a multiplicity of authors is becoming a crucial issue; guaranteeing the quality of interactions with customers is also essential.
Business and IT managers face operational and strategic challenges such as :
- Connect the business reality to the Customer Experience.
- Empower business managers to communicate with customers without leaving Salesforce CRM ®.
- Allow business users to contribute to the design of communications models without the support of IT.
- Provide tools that allow business users to easily contextualize communications based on customer interactions without leaving their Salesforce CRM.
- Enable IT departments to integrate personalized outbound communications into their CRM.
- Reduce and accelerate the "Time to Market".
During the webinar, Olivier Doillon, Senior Principal Solutions Consultant, Customer Experience Management at OpenText, will answer these questions.
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Receive an exclusive after the webinar White Paper "7 tips to optimize your multi-channel customer communications without leaving your Salesforce® CRM!
Written in collaboration with Le Monde informatique and Jean-Baptiste Adet Senior Manager Solutions Consulting Europe, Customer Experience Management at OpenText.