BCSolutions

OpenText Webinar | Client Experience

The New Deal with Artificial Intelligence

Thursday, June 4, 2020 at 2:30 pm

Offer an exceptional experience
 
Regardless of the size of your company, its products, services or business sector, providing your customers with a flawless experience contributes greatly to your performance.
 
Even more so with the current situation, offering an exceptional Customer Experience is an undeniable competitive advantage for businesses.  
A recent Gartner survey found that more than 80 percent of marketing departments realize that competitive advantage is gained through the quality of the customer experience, and nearly 50 percent of organizations say they track the financial impact of customer experience projects.
 
As the transformation is not only digital but also societal (new way of consuming, working and socializing), it implies being reactive, listening to customers and implementing an effective strategy with new technologies. But how can this be done?
 
You will discover during the webinar :
 
  • The impact of the current situation on market transformation and customer expectations.
  • How Artificial Intelligence enables companies to anticipate consumer expectations and offer a continuous customer journey.
  • Better understand the evolution of customer needs and act in real time with accurate mapping.
  • Concrete cases to better manage the management of multi-channel customer communication and benefit from the analysis of Customer Voice with the Learning Machine.
To find out everything, register for the webinar!
 
The Plus
  • Webinar led by Jean-Baptiste Adet, Senior Manager Solutions Consulting Europe, Customer Experience Management at OpenText.
  • 45 min with Questions and Answers.
  • Demonstration.
  • Replay available after the live.

Mandatory Electronic Billing

How to prepare?