Customer Communications Management - Output Management
SAP | Doc Presentment by OpenText
Based on OpenText technology (Communication Center or StreamServe), SAP Document Presentment is an SAP add-on that extends and enhances SAP environments (ERP, CRM, SCM, HR, ...) giving business users the ability to create, modify, control and distribute their documents in real time.
There are many cases of use and they concern all the company's services:
- Frees business users from the tedious and risky process of creating documents with the right data, messages and conforming to the company's graphic charter.
- Ability to create, edit, review, and approve documents live with the SAP Document Presentment Live module.
- Gives the IT department complete visibility into all customer communications and interactions by centralizing the entire document composition and distribution chain while reducing the cost and complexity of creating multi-channel documents.
- The Marketing and Sales departments optimize the impact of their customer communications through the personalization of documents.
SAP Document Presentment by OpenText formats and distributes all company documents in a user-friendly and automated way.
The solution covers a very broad functional spectrum:
- Document formatting, customization according to the data.
- Post-processing, letter assembling and postal optimization.
- Distribution of the document on the right destination media (printers, fax server, email, SMS, web server, ...).
- Archiving.
SAP Document Presentment covers all of your company's document composition and distribution needs across all SAP solutions and more.
Automate and personalize your customer communications
SAP Document Presentment by OpenText supports all SAP document formats (SmartForms, RDI, OTF/ABAP List, XSF, IDOC, XFP) and also allows you to process output streams from other IS applications (XML, CSV, Web Services, etc.).
The integration of the solution into your SAP system is complete:
- Integration with the SAP spooler,
- previewing documents in SAP,
- personalization of documents via FIORI,
- S/4 Hana support, reporting and analytics on customer communications,
The design tool, Story Teller, offers many powerful and dynamic composition functions (tables, sorting, paragraphs, colour management, multipage management, calculations, management graphics, barcodes, OMR codes, images, labels, ... ).
- Connect business data from all sources including SAP ERP, CRM, Success Factors, ...
- "Best in class" document design tool,
- Allows for real-time modifications by business users
SAP Document Presentment allows you to automate any type of output or communication:
- Automation of mass editions (batch)
- Automation of on-demand (transactional) editions
- Creation and automation of mailing and emailing campaigns,
"The right message at the right time on the right channel."
- content adapted to the destination media,
- dynamic and automated choice of format and delivery channel.
Solution benefits
Increased profitability
- Speed of response to customer needs increases "conversion".
- Consolidation of existing silos and systems.
- Clear communication reduces the cost of customer support.
- Automation of business processes.
- Evolution from printing to electronic communications.
Improved customer experience
The solution significantly enhances the customer experience, therefore, it increases customer loyalty.
Risk reduction
Creation of communications that comply with and are faithful to the company's graphic charter.
BCSolutions supports you !
With our expertise and project experience, we can help you set up your project.
From analysis to deployment, we will take care of all phases of your project.