Communicate effectively with your customers
OpenText | Notifications
Automated notifications are a powerful business communication tool with a wide variety of strategic applications. Today, the issue is how to make the best use of the different options (SMS, voicemail, emailfax) without overwhelming customers with too many communications.
OpenText™ Notifications is a SaaS platform for establishing a unified and secure communication strategy. It allows you to build relationships with your customers, reduce inbound call volume, increase sales, conduct surveys.
The offer is based on a multi-channel solution (SMS, voice mail, e-mail and fax) with functionalities for :
- Manage all notification media from a secure web portal.
- Send notifications from any web browser.
- Use APIs to integrate it with your business applications.
- Automatically send personalised notifications.
- Industrialising the distribution of contextualised messages.
- Benefit from a transaction-based pricing model.
Functional Process: Automate the customised sending of notifications in multi-channel mode
Some key figures
* All fields combined: Total, Europcar, Malakoff Mederic, Société Générale, Danone, Fnac-Darty, etc.
Benefits:
Manage notification media anywhere in the world and in any language from an easy-to-use web portal or API.
Streamline your messaging with automated solutions.
Improve the customer experience by sending messages in the time frame and format they prefer.
Eliminate late payments and customer service issues that hurt the bottom line.
Customer references
Total
Europcar
Malakoff Mederic
Société Générale
Danone
Fnac-Darty
BCSolutions supports you !
With our expertise and project experience, we can help you set up your project.
From analysis to deployment, we will take care of all phases of your project.