Automated notifications are a powerful business communication tool with a wide variety of strategic applications. Today, the issue is how to make the best use of the different options (SMS, voicemail, emailfax) without overwhelming customers with too many communications.
OpenText™ Notifications is a SaaS platform for establishing a unified and secure communication strategy. It allows you to build relationships with your customers, reduce inbound call volume, increase sales, conduct surveys.
The offer is based on a multi-channel solution (SMS, voice mail, e-mail and fax) with functionalities for :
- Manage all notification media from a secure web portal.
- Send notifications from any web browser.
- Use APIs to integrate it with your business applications.
- Automatically send personalised notifications.
- Industrialising the distribution of contextualised messages.
- Benefit from a transaction-based pricing model.