Support for your organization
A team of experts, a ticketing platform and quality monitoring
BCSolutions has been a Support Center since its creation in 2003.
Our "OpenText Partner Support" certification enables us to offer our customers support and maintenance services for OpenText solutions.
Our support platform materializes around :
- A single access point through a ticketing platform: myBCS.
- A team of expert consultants on distributed solutions.
Expertise, responsiveness and quality are our major assets.
The support center
Different levels of support offered
3 levels of support are offered to our customers:
These different levels of support give access to :
- To the ticketing management application myBCS.
- The OpenText Technical Support website at http://support.opentext.com.
- The search functions of the OpenText solutions knowledge base.
Depending on the level of support, BCSolutions commits to guaranteed response times and on-site interventions in the event that other measures have proven unsuccessful.
BCSolutions supports you !
With our expertise and project experience, we can help you set up your project.
From analysis to deployment, we will take care of all phases of your project.