Support for your organization

A team of experts, a ticketing platform and quality monitoring

BCSolutions has been a Support Center since its creation in 2003.

Our "OpenText Partner Support" certification enables us to offer our customers support and maintenance services for OpenText solutions.

Our support platform materializes around :

  • A single access point through a ticketing platform: myBCS.
  • A team of expert consultants on distributed solutions.

Expertise, responsiveness and quality are our major assets.

The support center


Center based in Aix-en-Provence, composed of
expert consultants on

Ticketing platform

The declarations of new cases and their follow-up

are done through the ticketing management application: myBCS


A dedicated line from Monday to Friday from 9am to
12pm and from 2pm to 6pm: +33 4 42 64 62 64.


A dedicated address:

Different levels of support offered

3 levels of support are offered to our customers:

  • Standard
  • Premium
  • 24/7

These different levels of support give access to :

  • To the ticketing management application myBCS.
  • The OpenText Technical Support website at http://support.opentext.com.
  •  The search functions of the OpenText solutions knowledge base.

Depending on the level of support, BCSolutions commits to guaranteed response times and on-site interventions in the event that other measures have proven unsuccessful.

BCSolutions supports you !

With our expertise and project experience, we can help you set up your project.

From analysis to deployment, we will take care of all phases of your project.

Mandatory Electronic Billing

How to prepare?