Support

Support for your organization

A team of experts, a ticketing platform and quality monitoring

BCSolutions has been a Support Center since its creation in 2003.

Our "OpenText Partner Support" certification enables us to offer our customers support and maintenance services for OpenText solutions.

Our support platform materializes around :

  • A single access point through a ticketing platform: myBCS.
  • A team of expert consultants on distributed solutions.

Expertise, responsiveness and quality are our major assets.

The support center

Aix-en-Provence


Center based in Aix-en-Provence, composed of
expert consultants on

Ticketing platform



The declarations of new cases and their follow-up

are done through the ticketing management application: myBCS

Phone


A dedicated line from Monday to Friday from 9am to
12pm and from 2pm to 6pm: +33 4 42 64 62 64.

email


A dedicated address:
support@bcsolutions.fr

Different levels of support offered

3 levels of support are offered to our customers:

  • Standard
  • Premium
  • 24/7

These different levels of support give access to :

  • To the ticketing management application myBCS.
  • The OpenText Technical Support website at http://support.opentext.com.
  •  The search functions of the OpenText solutions knowledge base.

Depending on the level of support, BCSolutions commits to guaranteed response times and on-site interventions in the event that other measures have proven unsuccessful.

BCSolutions supports you !

With our expertise and project experience, we can help you set up your project.

From analysis to deployment, we will take care of all phases of your project.

Contact us