Customer Communications Management - Output Management
OpenText™ Communications (Exstream) & StreamServe
OpenText™ Communications (Exstream) is the Output Managament and customer communications management platform bringing together the best of Exstream Classic and StreamServe solutions.
OpenText™ Communications is designed to simplify the document creation, modification and distribution chain.
OpenText™ Communications also contributes to customer loyalty by meeting 3 major needs:
- Creation of documents conveying the company's image.
- Personalization of the documents according to the recipient customer.
- Sending the document on the media chosen by the customer.
OpenText™ Communications formats and distributes all company management documents in a user-friendly, automated way.
The solution covers a very broad functional spectrum:
- Document formatting, customization according to the data.
- Post-processing, letter assembling and postal optimization.
- Distribution of the document on the right destination media (printers, fax server, email, SMS, web server, ...).
- Archiving.
Increase customer engagement and boost your brand image
The Output Managament, OpenText™ Communications platform connects to all your applications to form your cross-functional solution for managing customer editions and communications.
Numerous connectors (filesystem, http, ftp, web service, ...) ensure a complete and easy integration to your Information System.
The solution accepts all data formats produced by your applications (XML, CSV, Spool, ...).
The design tools (StoryTeller, StoryBoard, Content Author and Exstream Communications Designer) offer numerous powerful and dynamic composition functions (tables, sorting, paragraphs, colour management, multipage, calculations, management graphics, barcodes, OMR codes, images, etc.).
Transpromo: Insertion of conditional messages or content (marketing or promotional), for example information messages displayed according to the recipient's profile.
The OpenText™ Communications composition engine addresses all types of editions or communications:
- Automation of mass (batch) editions.
- Automation of on-demand (transactional) editions.
- Creation and automation of mailing and emailing campaigns.
- Interactive documents with the Empower and Retouch modules (validated and/or completed before sending by a business user).
OpenText™ Communications offers multiple output formats and connectors to technically address all types of broadcast channels.
"The right message at the right time on the right channel."
- Content adapted to the destination media.
- Dynamic and automated choice of format and distribution channel.
Benefits of the solution
Increased profitability
- Speed of response to customer needs increases "conversion".
- Consolidation of existing silos and systems.
- Clear communication reduces the cost of customer support.
- Automation of business processes.
- Evolution from printing to electronic communications.
Improved customer experience
The solution significantly enhances the customer experience, therefore, it increases customer loyalty.
Risk reduction
Creation of communications that comply with and are faithful to the company's graphic charter.
BCSolutions supports you !
With our expertise and project experience, we can help you set up your project.
From analysis to deployment, we will take care of all phases of your project.
