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Privacy policy

Privacy policy

The purpose of this privacy policy is to inform users of the www.bcsolutions.fr website about how their personal data is collected, used, protected and about their rights, in accordance with the General Data Protection Regulation (GDPR - EU 2016/679).


1. Data controller

Personal data collected on this site are processed by :

BCSolutions (BUSINESS COMMUNICATION SOLUTIONS)
SARL au capital social de 12 000 €
Siège social : 1330 avenue JRG Gautier de la Lauzière - Europarc de Pichaury Bâtiment C9, 13290 Aix-en-Provence, France
SIRET : 445 023 427 00054
Email : info@bcsolutions.fr


2. Collected data

The personal data likely to be collected on the site www.bcsolutions.fr are in particular :

  • First and last name
  • E-mail address
  • Company
  • Telephone number (if applicable)
  • Function (if applicable)
  • IP address and browsing data (via cookies)

This data is only collected if you provide it voluntarily (forms, registrations, etc.).


3. Purpose of processing

The data collected is used for the following purposes:

  • Responding to requests via contact forms
  • Sales follow-up and customer relations
  • Sending newsletters and business information (with consent)
  • Traffic analysis and site improvement
  • Compliance with legal and regulatory obligations


4. Legal basis for processing

Processing is based on the following legal grounds:

  • Consent (forms, commercial communications, cookies)
  • Performance of a contract or pre-contractual measures
  • BCSolutions' legitimate interests (customer relations, site improvement, security)


5. Shelf life

Personal data are kept for a period strictly necessary for the purposes for which they are collected, namely :

  • Up to 3 years after the last active contact with the data subject (form, email opening, etc.).
  • Up to 13 months for cookies
  • Up to 10 years for contractual and tax data (legal obligations)


6. Data recipients and tools used

Data are only accessible :

  • Authorized members of BCSolutions internal teams
  • To our technical service providers or subcontractors within the limits of their missions

BCSolutions uses the following services in particular:

  • Brevo (ex-Sendinblue): for sending marketing e-mails, data hosted in France
  • Everwin CRM (CXM and GX): for sales and contact management
  • Google Analytics: to measure the audience and user behavior on the site
  • Google Ads: for targeted advertising to relevant audiences

These service providers undertake to comply with applicable data protection legislation.

BCSolutions never sells or rents your data to third parties.


7. Data transfers outside the European Union

The data collected by BCSolutions is mainly hosted within the European Union.

However, some of the tools used, in particular those provided by Google (Google Analytics and Google Ads), may involve data transfers to the United States or other third countries that do not benefit from an adequacy decision from the European Commission.

In such cases, BCSolutions ensures that such transfers are subject to appropriate safeguards, in particular :

  • Standard contract clauses (SCC) approved by the European Commission;

  • Additional security measures implemented by Google, in accordance with the recommendations of the European Data Protection Committee (EDPS);

  • Regular assessment of risks linked to transfers outside the EU.

About Google services :

  • Google Analytics is configured to anonymize IP addresses before transmission, which limits the risk of direct identification;

  • Google Ads uses cookies to deliver targeted ads. Users can manage their preferences via the Google Ads Preference Manager.

By accepting cookies for marketing purposes, users consent to the processing of their personal data by these services, including any transfer outside the European Union.

8. Your rights

In accordance with the RGPD, you have the following rights:

  • Right of access to your data
  • Right of rectification
  • Right to erasure (right to be forgotten)
  • Right to restrict processing
  • Right to object
  • Right to data portability

You may exercise these rights at any time by writing to:
info@bcsolutions.fr

BCSolutions undertakes to respond within 30 days.
In the event of a dispute, you may submit a complaint to the CNIL(www.cnil.fr).


9. Cookies

The www.bcsolutions.fr website uses cookies to :

  • Measuring audience and performance
  • Improve your browsing experience
  • Personalize content

A cookie management banner allows you to customize your preferences on your first visit. You can modify your choices at any time from the site.


10. Security

BCSolutions implements all technical and organizational measures necessary to ensure the security of your personal data, and to prevent any loss, unauthorized access or disclosure.


11. Policy modification

BCSolutions reserves the right to modify this privacy policy at any time, particularly in the event of legal or regulatory changes.
The latest version is available at the following address: www.bcsolutions.fr/politique-confidentialite