Business Case
Document composition and customer communication
Context
- International group specializing in risk management and performance improvement consulting.
- Making standard documents too complex and too long with Ms Word.
- Redesign of the report management application (core business).
- Highly regulated and constantly changing environment.
Realization
- Rationalization of publishing solutions through the implementation of a transverse document composition solution.
- Integration with the new business IS (web application on tablet).
- Dynamic and automated generation of reports.
- Implementation of a graphic charter to respect the official reports.
Key information
- Sector : Certification control
- Area : Output Management
- Solution: StreamServe
- Business application: Specific
Benefits
- Instant report generation and delivery: from weeks to seconds.
- Better reactivity and productivity gains.
- Professionalization of the chain Output Managament (traceability of treatments, versioning of documents, use of resources, ...).
- Significant performance improvement for batch processing.
- Improved customer experience and satisfaction.