Business Case
Third Party Application Maintenance
Context
- International group.
- One of the leaders in ophthalmic optics.
- Critical use of the StreamServe / Exstream solution for label and warranty card production on the production line.
- Need for the European zone to implement a Maintenance in Operational Conditions and a dedicated and reactive support on StreamServe / Exstream composition solutions.
Realization
- Audit of the needs in terms of support and evolution.
- Establishment of a team dedicated to the client within the Casablanca Service Centre.
- Increased skills on the existing StreamServe and on the customer's ticket management and tracking tools.
- Proactive suggestions for improvements to reduce the number of tickets.
- Weekly steering committee with the operational teams in Europe.
Key information
- Sector : Ophthalmic optics
- Domain : Maintenance in Operational Conditions
- Service: TPAM
- Management & production system : Specific
- Composition solution: StreamServe / Exstream
Benefits
- TPAM provided by a team of consultants specialized in the solution.
- Cost of the TPAM optimized by the use of a Nearshore team (Casablanca).
- BCSolutions' single point of contact for projects, expertise and TPAM.