Automating customer order processing
OpenText™ Vendor Invoice Management for SAP® Solutions
Take advantage of VIM's extensive functionalities, including incoming document processing, from quotations to payment advices, orders and delivery notes. The ability to deal quickly and interactively with your customer is the best way to secure your business.
OpenText™ Vendor Invoice Management for SAP® automates the entire sales order processing process via native SAP interfaces such as SAP GUI® and Fiori®.
Integrating OCR, machine learning (AI) and SAP workflow technologies, the solution easily guides users through the order creation process in SAP (SD).
In this way, OpenText™ Vendor Invoice Management for SAP® ensures the sales efficiency of your teams.
Improve SAP order management and customer experience
Receive
Omnichannel retrieval of customer purchase orders in several formats: mail (Scan), email (PDF), fax, XML and EDI.
Capture
Conversion and indexing in SAP of data retrieved from the order via Intelligent Capture for SAP Solutions (OCR).
Check and complete
Captured data passes through a control workflow and is enriched to ensure order consistency with SAP data from SD/MM.
Managing anomalies
The consistency check is carried out according to SAP Business Rules, and will identify discrepancies in SAP master data: price, quantity in stock, disparity in payment terms, etc.
Validate
Collaborative management between users in the sales department through a single cockpit to remove anomalies related to the request and approve it.
Deliver
Once validated, the order is automatically created in the SD module, with the option of notifying the customer of an order confirmation.
SAP interfaces for processing purchase orders
Automated order data entry
Sales order analysis report
Approval via SAP Fiori Client
Benefits of the solution
Optimum integration with SAP ECC6 and SAP S/4HANA.
Adaptive machine learning with automated data entry in SAP.
Automation of data control with simple anomaly generation.
Acceleration of business operations.
Cost and time savings for operators.
- Analytical dashboard on sales order processing.
Key Figures
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50% reduction in operating costs.
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Eliminate human error.
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55% productivity gains.
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75% increase in document efficiency.
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Ability to respond to 70% more incoming requests.
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85% reduction in time spent searching for customer documents.
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Implemented over an average of 12 weeks.
- Full integration with SAP.
These datas come from OpenText Clients
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